My letter of complaint to Brian Bell…

Here is the letter I wrote this afternoon to the Manager of the local Brian Bell store regarding the long delay in getting an AIRCON unit fixed…

This has been going on for over six months and I’ve had enough. All too often in Papua New Guinea the neglect, excuses and unfulfilled promises that seem to go hand in hand with service are not only a source of incredible frustration for many us but an example of poor service that one comes to expect.

These sorts of situations add an unnecessary workload on many a worker and the impact that poor service has on general staff productivity must cost this country millions. Unfortunately folks seem to put up with poor service and more often then not let things ride. PNG Management don’t seem to grasp the fact that loss of staff productivity (buyer’s perspective) equates to bucks and ultimately poor service (seller’s perspective) leads to loss of business.

The letter I wrote this afternoon will get hand delivered tomorrow morning and I strongly suspect that shortly afterwards something will get done about the AIRCON that has been playing up since purchased by the Hospital around the middle of last year. If this prediction turns out to be a waste of time – I will just go higher up.

In the end… I know that the AIRCON will get fixed!

As the motto goes…

“Chip, chip. chip… slowly but surely”